Ensuring patient safety, facilitating important appointments.

Citra drives utilization of healthcare resources by helping patients schedule and keep their appointments.

Features

Clinical and Non-Clinical Support

Citra’s non-clinical agents and registered nurses are trained to provide exceptional service based on the patient’s needs. If clinical guidance is needed during a scheduling call, the nonclinical agent can safely escalate the patient to the appropriate clinical support.

Integrated Scheduling Process

Citra’s appointment scheduling process is integrated across our suite of products.

Reminders Decrease “No-Shows”

Patient no-shows are costly, not only to the bottom-line but also to patient health. To avoid no-shows, Citra automates timely reminders of upcoming appointments.

Service Highlights

Reducing patient no-shows by providing timely appointment reminders.

  • Outbound Live Agent
    • Citra RNs or MSRs will make outbound reminder calls to patients prior to appointment.
  • Automated Voice Reminders
    • Citra sends interactive voice reminders, which can escalate to a registered nurse at any time.
  • Automated Email Reminders
    • Citra will send a client branded reminder email.
  • Inbound Reminders
    • Reminders based on health status, demographics, location, or patient data are offered by request.
Key Points
  • Integrated within scheduling systems
    • As appointments are processed within our system, updates delivered to partnering scheduling software.
  • Transfer directly to scheduling department
    • Patients can be transferred directly to partnering scheduling departments to set the appointment.