Begin conducting pre-admission assessments in as little as 60 days!

Features

Easing patients’ minds through understanding.

Citra ensures patients are prepared for their upcoming procedure and post discharge recovery plan.

By implementing a pre-admission process, patient’s health literacy prior to admission will improve, avoiding expensive cancellations due to non-compliance, and setting clear service expectations.

Arriving Prepared

Last-minute surgery cancellations and patient no-shows cost hospitals millions of dollars each year. Our experienced nurses address pre-admission requirements and answer any concerns so patients and their families show up prepared.

Programs Unique to Admission Type

Pre-admission programs are personalized for each patient and follow procedure specific assessments, including (but not limited to) cardiovascular, pulmonary, and urinary / renal.

All Pre-Admission Instructions Clarified

Avoid last-minute cancellations due to patient non-compliance. Citra nurses clarify all pre-admission instructions and requirements prior to the patient’s procedure date.

Provide Triage to Symptomatic Patients

If a patient is experiencing symptoms during the pre-admission call, Citra nurses are able to seamlessly transition into the triage process — ensuring the patient receives appropriate clinical care.

Set Expectations to Better Patient Experience

A poor patient experience can be created when a patient feels the care provided did not meet their needs or expectations. We ease the minds of patients by coaching them on what to expect during their procedure.

Notify Team Members Who Need to Take Action

As a result of any response received during the pre-admission assessment, Citra can automatically notify relevant departments and/or specific employees for follow-up.

Document and Measure Assessment Results

All information captured during the pre-admission education interaction can be provided as a stand-alone report, sent as a custom data feed, or integrated with your EMR system.

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Key Points

Improve patient safety and satisfaction

  • Identify and resolve patient risk factors while setting appropriate service expectations.

Avoid cancellations

  • Prevent last minute cancellations by keeping patients compliant prior to their procedure date.

Reduce risk for malpractice claims

  • Improve patient-provider communication while documenting all patient interactions.
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Service Highlights

We’ll help implement a consistent pre-admission process across your system.
Patient Assessments Include:

  • Cardiovascular
  • Pulmonary
  • Neurological
  • Behavioral
  • Endocrine
  • Digestive/GI/hepatic
  • Urinary
  • Hematology/oncology
  • Rheumatology

In addition to these core assessments, we work with clients to develop their own pre-admission programs.