Centralize all registration processes into a single health contact center.

Features

We make it easy for you to centralize registration services across the call center and your website.

We manage all operational and planning details — adding or canceling classes, managing wait lists, rescheduling, and maintaining instructor profiles.

Citra registration services will:
  • Schedule participant(s) for multiple events
  • Handle credit card transactions (through a third party)
  • Suggest complementary programs and events
  • Provide driving directions and preparation instructions
  • Send follow up fulfillment, such as confirmation letters
  • Manage cancellation of classes or changes in venue and reach out to all registrants to update them of the changes
Healthcare Contact Center

Connect your patients to specialists who can register them for classes.
Citra’s registration services connect your patients with professional staff that guide your callers through the entire registration process. We register callers over the phone, add or cancel classes, manage wait-lists, reschedule registrants, and maintain instructor profiles.

  • All online registration services match your branding and easily integrated into your current website.
  • Integrated with our contact center, we ensure consolidated rosters and reporting.
  • Allow your patients to schedule and process payments for your events online without causing double-bookings.
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Website Registration

Allow your patients to manage all registration details on your website.
To effectively increase registrations, you need to allow your patients to register for classes through both the telephone and your website. To help you engage your online patients, Citra offers web-based registration services that can be integrated with your current website.

  • All online registration services match your branding and easily integrated into your current website.
  • Integrated with our contact center, we ensure consolidated rosters and reporting.
  • Allow your patients to schedule and process payments for your events online without causing double-bookings.
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Cross-Promote Available Classes and Events

Promote relevant classes based on what’s known about each patient.
Citra’s transitional care services are completely integrated — allowing us to seamlessly promote relevant classes and events at the end of non0urgent nurse triage, physician, service referral, or any other healthcare interactions we have with the patient.

  • Promotional messaging is triggered based on patient demographics, referrals, disposition, or pre-defined criteria.
  • Utilize Citra’s confirmation emails and follow up letters to increase awareness of relevant classes and events.
  • Add promotional language to your Interactive Voice Response (IVR) menus or other automated messaging.