Blog

Forward-thinking healthcare leaders and administrators are preparing for the advent of the value-based world

At Citra, we love sharing good news with you. Late last year, Allscripts client, the Los Angeles County Department of Health Services, selected EZ-CAP to more effectively operate its current managed care portfolio of more than 336,000 managed care patients. With EZ-CAP’s help, Los Angeles County DHS will benefit from cost savings, as well as [...]

By | July 7th, 2017|Uncategorized|0 Comments

New Corporate Offices for Citra

We have finally moved into our new corporate offices in the Deerwood area of Jacksonville! We are still getting settled, but we feel right at home among neighbors like JP Morgan Chase, Nemours and Vistakon. Thank you for being patient with us during this transition - we are now up and running at full capacity. [...]

By | May 3rd, 2017|Uncategorized|0 Comments

The Latest Developments in U.S. Healthcare Reform

As many of you are now aware, there’s somewhat of a legislative consensus emerging that now includes the House Freedom Caucus on a draft amendment that would resurrect the American Health Care Act (AHCA), which you’ll recall was pulled from the House floor at the last minute just as leaders came to realize they didn’t [...]

By | April 27th, 2017|Uncategorized|0 Comments

Launching New Value-Based Care Products in 2017

My optimistic view… As a provider of health care services, there is always concern with how and who will be paying for the services that are provided to patients in government programs. As a consumer, you are concerned with how you will be able to afford your premiums when they once again increase disproportionally with [...]

By | March 13th, 2017|QMI|0 Comments

High Deductible Health Plans and Their Impact on Healthcare

At the current growth rate, high deductible insurance plans offered through employers will predominate within four years. This has broad implications, which are only beginning to be felt. The first impact will be a significant reduction in employee health plan loss ratios. Initially, corporate health plan margins will improve significantly. However, federal caps on how [...]

By | November 1st, 2016|Patient Engagement|0 Comments

Want to Improve the Patient Experience? Commit to Process Improvement

It’s important to realize that there isn't a single silver bullet that will solve all your patient experience problems. The only way to significantly improve the quality of care you provide (and the perception patients have of that care) is to methodically identify and fix areas of your service that negatively impact patient care. This [...]

By | November 1st, 2016|Patient Engagement|0 Comments

Getting Your Patients to Care: How to Achieve Patient Engagement

One of the biggest challenges healthcare organizations face today is patient engagement. At Citra, we define successful engagement as: Knowledge: Patients understand what care and educational opportunities are available to them. Guidance: Patients seek professional help when making care decisions. Compliance: Patients participate in and complete care and education programs appropriately. The first step to [...]

By | October 13th, 2016|Gap Closure, Outbound Engagement, Patient Engagement|0 Comments

How The Right Quality Improvement Strategy Can Close Care Gaps, Raise Satisfaction and Enhance Outcomes

With HEDIS®, CAHPS®, STARS and HRSA Clinical Core measures tied directly to reimbursements, care gaps can have a serious negative impact on a health care organization’s bottom line. Every year billions of dollars in reimbursements and other payer incentives are tied to quality performance.  Quality scores can also have a big impact on a plan’s [...]

By | September 22nd, 2016|QMI|0 Comments

Bundled Payment Starts Today

CMS announced that a new mandatory payment model will go into effect beginning TODAY.  Comprehensive Care for Joint Replacement (CJR) will hold hospitals and their partners accountable for quality measurement for an episode of care associated with knee and hip replacements – from initial hospitalization through recovery. This is the latest example of CMS migrating [...]

By | September 22nd, 2016|Bundled Payment, Uncategorized|0 Comments

6 Themes From HiMSS You Can’t Ignore

This year's convention covered more square footage than 21 football fields and showcased over 1200 vendors, with almost 300 of them exhibiting at HIMSS for the first time. The booths were divided over several exhibition floors along with educational sessions and professional certification exams being conducted in separate meeting rooms for those interested in continuing [...]

By | September 22nd, 2016|HiMSS|0 Comments
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